English
1. How Do I Contact You?
Answer: You can easily contact us either by using our 'Contact Us' Form, or by email at: contactus@naturallynaughtysextoys.com. All messages will be answered by a real person and as quickly as possible (usually within 24hrs, during the regular business week of Monday to Friday).
2. Is Your Shipping And Billing Discreet?
Answer: YES, all shipping and billing is discreet, no packages or billing statements will mention 'Naturally Naughty' or 'Sex Toys'.
3. Can I Pay With PayPal?
Answer: Yes you certainly can, we accept all major debit/credit cards and we also accept PayPal funds.
4. Do I Need To Have A PayPal Account To Place An Order With You?
Answer: Not at all no, you only need to have a PayPal account if you intend to pay with PayPal funds. If you're paying by Card you do not need a PayPal account. There is sometimes confusion over the mention of PayPal in relation to card payments - Please be aware that PayPal is also a Card Payment Processor for businesses, which means that they process your card payments to us. This provides an additional level of security for our customers because we do not even see your card details, it is all handled by PayPal behind the scenes and therefore no card data is stored on our servers, making it impossible for anyone to obtain your card details from us.
5. Do I have To Register With You To Place An Order?
Answer: No, you do not need to register with us, you are welcome to checkout as a guest. Please be aware that we still need you to provide us with a valid email address when placing your order, as it is very important for us to be able to communicate with you in case there is a problem with your order.
6. Will I Get Loads Of Unwanted Emails From You If I Give You My Email Address?
Answer: Absolutely not no, we are strongly against sending out unnecessary junk emails. We will only contact you if there is an issue or an update regarding your order, or if you have contacted us with a question that you'd like us to answer.
7. Will You Keep Me Informed About My Order?
Answer: Yes. After checking out, you'll receive an auto-generated copy of your order, which you can keep for your records. If there is anything that requires confirmation from you, to enable us to finish processing your order, we'll send you an email to let you know. We'll then keep you informed of any updates to the status of your order, including your tracking information as soon as it is available.
8. What Kind Of Lubricant Should I Use With A Silicone Toy?
Answer: You should use a Water-Based or other Non-Silicone Based formula. Silicone lubricants may damage silicone toys.
9. Is There A Fee To Register With You?
Answer: No, there is no fee to register or to maintain your account. We offer this free service as an added convenience for any customers wishing to take advantage of the various features, including Naturally Naughty Reward Points. Further registration details can be found on the 'Register' page
10. Will My Personal Information Be Shared?
Answer: In general, No, unless required to do so by law, we will never share, sell or otherwise mis-use your information. Your privacy is of the utmost importance to us and we do everything possible using the latest SSL Encryption technologies and Data Protection protocols to keep your information safe. Full details can be found on our 'Terms & Conditions' page.
11. If I Can't Find What I Want, Can I Really Ask You To Get It For Me?
Answer: Yes you can. All you need to do is send us a mail using our 'Contact Us' form, tell us what you're looking for and we'll do our best to take care of the rest. When we have your item in stock, we'll send you a personal notification and a link to the new product's page. It's that easy.
12. I Don't Have Any Way To Pay Online, Can I Still Place An Order?
Answer: Yes you can. If you'd like to pay by Money Order, you will need to order by mail. To do this, just send us an email using our 'Contact Us' form and provide details of what you would like to order and your preferred shipping method and full shipping address. We will then send you an email with a total price for your order, including shipping and provide an address for you to send your Money Order to. Please Note that your item/s will not be shipped until we receive and validate your Money Order.
