1. How Do I Contact You?
Answer: You can easily contact us either by using our 'Contact Us' Form, or by email at: email@example.com.
2. Is Your Shipping And Billing Discreet?
Answer: YES, all shipping and billing is discreet, no packages or billing statements will mention 'Naturally Naughty' or 'Sex Toys' and all packages are plainly wrapped.
3. Can I Pay With PayPal?
Answer: Yes you certainly can, we accept all major debit/credit cards and we also accept PayPal funds.
4. Do I Need To Have A PayPal Account To Place An Order With You?
Answer: Not at all no, you only need to have a PayPal account if you intend to pay with PayPal funds. If you're paying by Card you do not need a PayPal account. There is sometimes confusion over the mention of PayPal in relation to card payments - Please be aware that PayPal is also a Card Payment Processor for businesses, which means that they process your card payments to us. This provides an additional level of security for our customers because we do not even see your card details, it is all handled by PayPal behind the scenes and therefore no card data is stored on our servers, making it impossible for anyone to obtain your card details from us.
5. Do I have To Register With You To Place An Order?
Answer: No, you do not need to register with us, you are welcome to checkout as a guest. Please be aware that we still need you to provide us with a valid email address when placing your order, as it is very important for us to be able to communicate with you in case there is a problem with your order.
6. I received an email with a copy of my order and it says: "To view this order in your profile, click here" - but when I click on it, I get an error message and it doesn't show me my order, why is that?
Answer: That link is only for customers who have already registered with us either prior to checking out or during checkout. If you placed your order as a guest, the link will not work as you don't have a registered account with us. Also, if you place your order as a guest and then register with us afterwards, you will not be able to view details of any orders you placed prior to registering with us.
7. Will I Get Loads Of Unwanted Emails From You If I Give You My Email Address?
Answer: Absolutely not no, we are strongly against sending out unnecessary junk emails. We will only contact you if there is an issue or an update regarding your order, or if you have contacted us with a question that you'd like us to answer.
8. Will You Keep Me Informed About My Order?
Answer: Yes. After checking out, you'll receive an auto-generated copy of your order, which you can keep for your records. If there is anything that requires confirmation from you, to enable us to finish processing your order, we'll send you an email to let you know. We'll then keep you informed of any updates to the status of your order whenever possible, including your tracking information as soon as it is available.
9. What Kind Of Lubricant Should I Use With A Silicone Toy?
Answer: You should use a Water-Based or other Non-Silicone Based formula. Silicone lubricants may damage silicone toys.
10. Is There A Fee To Register With You?
Answer: No, there is no fee to register or to maintain your account. We offer this free service as an added convenience for any customers wishing to take advantage of the various features, including Naturally Naughty Reward Points. Further registration details can be found on the 'Register' page
11. Will My Personal Information Be Shared?
Answer: In general, No, unless required to do so by law, we will never share, sell or otherwise mis-use your information. Your privacy is of the utmost importance to us and we do everything possible using the latest SSL Encryption technologies and Data Protection protocols to keep your information safe. Full details can be found on our 'Terms & Conditions' page.